Hi everyone, I manage a small call center for an online retailer, and our training setup feels stuck in the past—mostly manuals and in-person sessions. I’ve heard about new tech like e-learning platforms or call simulations that can make training better. Anyone using cool tools to train their agents? What’s been a game-changer for you in getting your team ready with tech?
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Old-school training can be such a drag! I’m at a customer support hub for a software company, and we’ve switched to online platforms for training. We use videos and mock calls to get agents comfortable fast. I came across some great ideas on https://uteach.io/articles/call-center-training about using tech for interactive learning. It’s cut our training time and made it way more engaging. What tech are you looking at?